LEAD TIME + PRODUCT CARE

What You Need to Know

We are a small business and make up one person processing orders. Jewellery may be slightly faster but each candle is hand poured to order so we therefore kindly ask you allow two to three weeks before your pieces start making their journey to you. We understand waiting is no fun but we really appreciate your patience. If you need something in a hurry feel free to give us a shout, we'll always do our best.

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To ensure that your Studio Ginkgo pieces look their best, please try and avoid direct contact with water, chlorine, perfumes, lotions, aerosols and any other cosmetics. please remove all jewellery when washing, swimming or exercising.

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for more details on shipping and delivery please refer to our 'shipping' section on the website