Store Policy

Because We Care

At STUDIO GINKGO, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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SHIPPING
UK 1st class tracked £5
International Tracked £15.95
We use Royal Mail recorded delivery which usually takes 2-3 working days UK and 1-2 weeks worldwide (once dispatched).

*Please Read*
I am a small business and make up one person processing orders. I therefore kindly ask you allow one to two weeks before your pieces start making their way to you. I understand waiting is frustrating but I really appreciate your patience. If you need something in a hurry feel free to give me a shout and I will always do my best.

Thank you,

Lillia.

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RETURNS & EXCHANGES

Please get in touch at Lillia.m.wells@gmail.com if you wish to discuss returning or exchanging an item. Please note personalised items and sample sale orders are final sale.

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CONTACT

General enquiries or order queries to Lillia.m.wells@gmail.com